...my gawd...
...ok, back after a long silence...
these few weeks have been so very the tired with my uat. i was so hoping that after my uat, i will be FREE.FREE.FREE, but aiks, wtf even more things to do.
compilation of all the issues from my snag list is already killing me, and assigning job and stuff is like gawd, why still got so many things one. haih...
yesterday i was at mohr again for presentation. i was told that i need to show the project owner of the change request that was asked and see if we can implement it or not. to my horror, i was in a room of about 25 people, coming from all direction in malaysia looking at me present. the session was so so formal until like parliament where i have to stand up and greet, selamat pagi yb tuan pengerusi...waliao...and all my users are there. all eyes were on me. and when i open my mouth, they stared at me like, i am accusing them something. shit, wtf. i dowan to spoil the relationship there. and my position was like so wtf. i need to do something. i asked my manager softly, pleaseee save me, but he was like doh! so, i have to save myself.
i started my presentation with, greetings and etc, then i said of our objectives of being here again, and highlighted to everyone that all the feedbacks that i wrote on the paper(as distributed out) are all VALID feedback by such and such person and that i thank them very much for their contribution and ideas and that what they have suggested are good feedback that will help everyone else in future when they use the system, as their feedback will make the system more user friendly and good. i got stuck in many of the words, using them again and again, but wtf the users are all so doh. first few minutes was dissastrous.
wtf man, i was sked like shit. hands trembling cos sked make user hate me. as i talk and talk, i began to feel more comfortable and i started making compliments (which i learnt from the book) to all the users whose name were mentioned in my listing of issues. here on, they were getting comfortable with me and in times when i stumble and fall, they helped me out by searhing for the correct number from the list of what i am sayin (me too sked, cudnt see properly).
there were some stages where everyone was like so shit quiet. i told my manager, quick help me, say something. but, in such short notice, i realised that no one can help me except myself. so, i mar say things to control the situation and like, talk louder to show my melancholy side - "ok, can we all decide on this issue now as to whether the issue raised is required to be done now or later?" tuan pengerusi was like, suddenly shocked by wht i say, and wrap up my question by saying, "macam mana? cadangan yang diberikan oleh pihak iitc ok tak? kalau ok, kita teruskan dengan issue seterusnya". then everyone agreed and said ok. phew, tuan pengerusi also like lost and help me to speed up their decision making...wakakakz...
so, since i was not at the winning side most of the time, i had to give them things that will make them happy. so, i told them, in all the issues there, alost 150+, there are priority 1, 2 and 3 stuff. can we all agree to postpone priority 2 and 3 to later stage and focus on priority 1 first. and i will complete all issues relating to students attendance, allowance and discipline. plus i am giving you those issues of hrdb/psmb as well as the duty/task issues cos, (this is what i said) cos i know it will affect your business processes, and i know puan sharida's workload will be reduced tremendously if we are able to rush it out. not forgetting pn azlina, cik azizah and puan norhayati's workload too. cos, the last thing i want is to add in more load to the users when we deliver the things in mid of august. wakakaz...the tuan pengerusi said, terima kasih kerana faham kehendak kita and masalah yang kita hadapi sekarang, dan kita amat appreciate lar, effort iitc dalam hal ini.
waliao, with this, relationship is getting better, but a bit more work on my side. but at least, i did well infront of the parliament style presentation. phew! after that, i called mj and asked for direction to alamanda for a shopping...wakakz...
now, more work to do onli...haih...
so, in this situation i learnt something.
1. when in deep shit like this, u have to find ways to get out - YOURSELF
2. compliment people for their effort and ideas. they will feel happy.
3. if no one dared to say anything to conclude, u have to take charge of the situation.
4. manage scope properly. dont over promise things we cant do.
5. smile all the time.
these few weeks have been so very the tired with my uat. i was so hoping that after my uat, i will be FREE.FREE.FREE, but aiks, wtf even more things to do.
compilation of all the issues from my snag list is already killing me, and assigning job and stuff is like gawd, why still got so many things one. haih...
yesterday i was at mohr again for presentation. i was told that i need to show the project owner of the change request that was asked and see if we can implement it or not. to my horror, i was in a room of about 25 people, coming from all direction in malaysia looking at me present. the session was so so formal until like parliament where i have to stand up and greet, selamat pagi yb tuan pengerusi...waliao...and all my users are there. all eyes were on me. and when i open my mouth, they stared at me like, i am accusing them something. shit, wtf. i dowan to spoil the relationship there. and my position was like so wtf. i need to do something. i asked my manager softly, pleaseee save me, but he was like doh! so, i have to save myself.
i started my presentation with, greetings and etc, then i said of our objectives of being here again, and highlighted to everyone that all the feedbacks that i wrote on the paper(as distributed out) are all VALID feedback by such and such person and that i thank them very much for their contribution and ideas and that what they have suggested are good feedback that will help everyone else in future when they use the system, as their feedback will make the system more user friendly and good. i got stuck in many of the words, using them again and again, but wtf the users are all so doh. first few minutes was dissastrous.
wtf man, i was sked like shit. hands trembling cos sked make user hate me. as i talk and talk, i began to feel more comfortable and i started making compliments (which i learnt from the book) to all the users whose name were mentioned in my listing of issues. here on, they were getting comfortable with me and in times when i stumble and fall, they helped me out by searhing for the correct number from the list of what i am sayin (me too sked, cudnt see properly).
there were some stages where everyone was like so shit quiet. i told my manager, quick help me, say something. but, in such short notice, i realised that no one can help me except myself. so, i mar say things to control the situation and like, talk louder to show my melancholy side - "ok, can we all decide on this issue now as to whether the issue raised is required to be done now or later?" tuan pengerusi was like, suddenly shocked by wht i say, and wrap up my question by saying, "macam mana? cadangan yang diberikan oleh pihak iitc ok tak? kalau ok, kita teruskan dengan issue seterusnya". then everyone agreed and said ok. phew, tuan pengerusi also like lost and help me to speed up their decision making...wakakakz...
so, since i was not at the winning side most of the time, i had to give them things that will make them happy. so, i told them, in all the issues there, alost 150+, there are priority 1, 2 and 3 stuff. can we all agree to postpone priority 2 and 3 to later stage and focus on priority 1 first. and i will complete all issues relating to students attendance, allowance and discipline. plus i am giving you those issues of hrdb/psmb as well as the duty/task issues cos, (this is what i said) cos i know it will affect your business processes, and i know puan sharida's workload will be reduced tremendously if we are able to rush it out. not forgetting pn azlina, cik azizah and puan norhayati's workload too. cos, the last thing i want is to add in more load to the users when we deliver the things in mid of august. wakakaz...the tuan pengerusi said, terima kasih kerana faham kehendak kita and masalah yang kita hadapi sekarang, dan kita amat appreciate lar, effort iitc dalam hal ini.
waliao, with this, relationship is getting better, but a bit more work on my side. but at least, i did well infront of the parliament style presentation. phew! after that, i called mj and asked for direction to alamanda for a shopping...wakakz...
now, more work to do onli...haih...
so, in this situation i learnt something.
1. when in deep shit like this, u have to find ways to get out - YOURSELF
2. compliment people for their effort and ideas. they will feel happy.
3. if no one dared to say anything to conclude, u have to take charge of the situation.
4. manage scope properly. dont over promise things we cant do.
5. smile all the time.
posted by jeeyon at 4:18 AM
1 Comments:
this is something everyone can "theoretically" learn, but have to really learn from experience lor... the first time i am meeting customer i damn scared oso... the customer keep on screwing and bashing non stop... damn tu-lan oso lar... but nowadays better liau... build relationship oredy, so not so easily kena screw lar... so it's all about learning from experience lor... only with experience you know how to handle it, and then later formulate your own theory and teach other people (like your own list lah :P)
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